In today’s world wide tech world, we are constantly confronted with an overwhelming amount of ways to communicate with each other not to mention when it comes to client communication. And although you may want to try every little new app out there, we thought it would help to narrow it down to a few in order to improve communication when it comes to freelancer/client interaction.
Communication is key no matter what type of business you have or where you are in the world. More importantly when it comes to client communication. It’s important to keep a strong communication going between both parties. This shows them that you’re transparent and you are there for them if they should need anything, especially when it comes to urgent matters. Now, whether you’re looking to improve communication or find a mode that works best for you, we’re here to help. Firstly, there’s no rule saying you have to choose one. Most of us use more than one method of communication today. What’s important is that you are consistent. But do keep in mind, your client may prefer one method over the other so it’s important to make sure you and your client are on the same page.
So, where do we begin?
E-mail allows for easy client communication in a way that is respectful of the client’s time. E-mails can come in handy when multiple contacts are needed especially when decisions are being made. This is also a great way to keep track of decisions made throughout the project if you ever need to refer back to them down the line.
2. Phone Call
For most of your client communication, a lot of it can be done by e-mail or other forms. When it comes to clarification and urgent client matters, pick up the phone and make a quick call. There are times when an e-mail or a text message aren’t the best forms of communication. When it comes to detail and you are unsure or need clarification, simply, pick up the phone and give them a ring. In the long run, this is more beneficial to both parties and you can avoid any confusion.
3. WhatsApp/Text Messaging
Giving your client your direct contact number shows them that you’re not only dedicated and open to communication but you also care about the work you’re doing for them. Of course, mention your number is there for them to message you in times of urgent matters. You don’t need to receive text updates about small details but it helps to leave that option for them should they need it.
opens up a more personal conversation between you and the client. Not only is it personal but it decreases the added time needed for clarification tacked into Skype calls, messengers apps, etc. This is great to use when you need to be updating your client on day-to-day operations or project progression. Not only do you save yourself from being bogged down with hundreds of emails but it keeps everything in one place.
Slack gives you the option to set up desktop notifications so it’s easy to stay on top of conversations. In addition, you can pick and choose when to respond to the conversation at your own convenience.
is another tool that’s been around for ages and can be used to improve client communication. It helps to maintain a weekly or bi-weekly Skype call with your client. This can serve as a touch base so both parties are on the same page. Skype allows for more than one user to join the call so you can even have people from Vietnam, Sweden or the U.S. on one call. And even better, it’s free!
6. Facebook/LinkedIn/Twitter Messaging
Not only is this a simple and fast way to communicate but you and your client also have first hand experience to the daily hustle and bustle of social media. Use social media to share content with your client if you have ideas about a new trend or if there’s something you think they should take note of. When it comes to being discreet, always be sure you’re using the direct message option so you’re not voicing your ideas to the whole online world. In addition, remember that social media is always on, so don’t worry about “interrupting” your client.
Now that you have an idea of all of the modes of communication out there, it’s important you find the method that works best for you and your client. It could be more than one function, but it’s important to identify these from the very beginning. Good luck!